A new study commissioned by Henley Business School reveals that while many UK workers are optimistic about the potential of artificial intelligence (AI) in the workplace, a significant number also feel overwhelmed by its rapid development, BBC reports.
Surveying more than 4,500 individuals across nearly 30 employment sectors, the study found that 56% of full-time professionals are hopeful about AI’s growing role in their work lives. However, 61% admitted to feeling overwhelmed by how quickly the technology is evolving.
Professor Keiichi Nakata, director of AI at The World of Work Institute at Henley Business School, said the findings suggest many workers are eager to embrace AI but lack the necessary tools and guidance.
“This wide-scale study offers a valuable snapshot of how AI is being adopted across UK industries – and where support is still lacking,” he noted.
The research highlights a growing disconnect between enthusiasm for AI and the practical support needed to use it effectively. Nearly 60% of those surveyed said they would be more likely to use AI at work if adequate training were provided. However, almost one in four respondents reported that their employers were not currently offering sufficient support.
“Without in-house training, hands-on learning, and clear policies, we risk creating a workforce that’s willing to use AI but is not sure where to start,” Prof. Nakata warned.
Despite these challenges, the potential benefits of AI in the workplace remain a strong motivator. Prof. Nakata emphasized that AI has the capacity to “simplify complex tasks, take away the boring jobs, and enable workers to have more time to focus on the things that really matter.”
He added that AI adoption, if supported properly, could lead to a more efficient and satisfying work environment:
“That’s just the tip of the iceberg; it could prove to be a solution that not only helps businesses thrive but improves work satisfaction for employees.”
